Hellopeter
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RN
Ryan N

1 reviews | Active since Jul 2011

17 May 2016, 10:22

111 Days, 8 Complaints, continual breach of contract.

<p>Almost a 3rd of a year attempting to have Telkom attempt to fulfil the contract agreement on my line.<br /><br />Still waiting on several promises of being called by Telkom, I have phoned them, gotten through to their accounts department and confirmed that there is a 10gb soft cap on my unshapped account. <br /><br />Then I get a direct message, about a device I've never mentioned, and yet again they claim that my unshapped account is shaped by 90% due to peak traffic.<br /><br /><br /><br />"Good day</p> <p>This refers to the Hellopeter post about the Device S4 query you raised with us ...</p> <p> </p> <p>The network engineers advise that in your case the speed is not throttled by the reaching of 50 GB. But because 7PM is the peak time in your area with high usage capacity in the Network."</p> <p><br />"Once a subscriber reaches the 50GB cap the bandwidth intensive protocols or applications shall be throttled to 128kbps speed for the rest of the month." <br /><br />"8. Bandwidth intensive protocols or applications are defined as Bit torrent traffic downloaded via Peer to Peer and news servers Protocols (NNTP)." <br /><br />Sound fami****? <br />"Full connection speeds will be maintained during peak periods for general browsing, online gaming and video streaming and the customer experience will not be affected."</p>

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Replies (2)
Telkom
Telkom's reply19 May 2016, 07:27
Official

Hello RyRy79261

We will follow up with our mobile team and have a consultant contact you.

Regards

Noleen

Telkom Social Media Team.

RN
Ryan N's update19 May 2016, 07:35
Reviewer Update
Haha, I'm sure they will Noleen. They never have, but I'm sure your telling the truth as history has shown. March 15th: "Hello RyRy79261, This response serves as confirmation that your query has been received and we will provide feedback soon. We do apologize for any inconvenience we have cause to you. Regards Hilary Telkom Social Media Team" April 5th: "Hello RyRy79261, Thank you for making contact with us again This response serves as confirmation that your query has been received and we will provide feedback soon. We do apologize for any inconvenience we have cause to you. Regards Hilary Telkom Social Media Team" April 14th: " Hello RyRy79261, Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow. We apologise for any inconvenience caused. Kind regards Mwezi Telkom Social Media Team" April 19th: "Hello RyRy79261, Thank you for making contact with us again This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible. We do apologize for any inconvenience we have cause to you. Regards Telkom Social Media Team" May 6th : "Hi RyRy79261. Sorry for the delay and inconvenience caused. This matter will be escalated for urgency and our consultants will be in touch. Thank you. Regards, Moenieb. Telkom Social Media Team"