11 Weeks without a device

My Iphone4 which was purchased on a 24 month contract on 11 June 2014, under my wife's name, started experiencing issues from April 2015, freezing and switching itself off during phone calls and not taking photos. As the problem got worse it was decided to book the device in for repairs on 21/05/2015 Booking ***. This was within the Warranty period expiring on 11 June 2015. After a month without the device I followed up and on 23/06/2015 I was told that the booking had been captured incorrectly.<br> A new case was logged under *** on 26/06/2015. Again after several emails and various escalations the matter had not been resolved and no feedback had been provided. Only to be told on 30/07/2015 that the FMIP app had not been deactivated and therefore repairs could not be done. Its already 11 weeks without a device which I am paying subscription fees for. After great delay, Telkom has the arrogance to charge a repair fee of R3475.48 plus a device handling fee of R188.00. Stating that the repair is out of warranty. As a CLIENT I have done what is right on my side and should not be affected by their internal processes. <br> Regards<br> S.Radebe.Telkom no.***