11 MONTH STRUGGLE - TELKOM OWES ME ALOT OF MONEY - AND STILL WAITING

<p>WHERE TO START... JANUARY TELKOM OVER DEBITED MY ACCOUNT WITH R200.00, I REPORTED THE PROBLEM, AND WAS TOLD THAT I WOULD BE RECEIVING A CREDIT ON MY ACCOUNT ON THE STATEMENT FOR FEBRUARY, WELL IT IS ALMOST NOVEMBER AND I AM STILL WAITING. EVERY MONTH I RECEIVE A SMS FROM TELKOM STATING THAT I HAVE 48 HOURS TO PAY MY OVERDUE ACCOUNT OR MY SERVICES WILL BE SUSPENDED - I THEN PHONE TELKOM AND ASK WHY I HAVE RECEIVED THIS SMS, AND GET THE SAME ANSWER EVERYTIME, TELKOM TRIED TO DEBIT MY ACCOUNT, AND I HAD INSUFFICIENT FUNDS AVAILABLE. EVERY MONTH I EMAIL MY BANK STATEMENT TO TELKOM - HIGH LIGHTING THE DEBIT ORDER THAT DID IN FACT GO THROUGH +\- A WEEK PRIOR - JUST TO HAVE THE OPERATOR TELL ME THAT IT CANT BE, I MUST CONTACT MY BANK AND REQUEST THAT IT BE FOLLOWED UP, AS THERE IS NO PAYMENT RECEIVED FROM ME IN TELKOMS ACCOUTN. EVERY MONTH FOR THE LAST 11 MONTHS, I PHONE MY BANK, AND RECEIVE CONFIRMATIONT THAT THE DEBIT ORDER DID IN FACT GO THROUGH. THE LAST TWO MONTHS I WAS ACTUALLY CHARGED R136.00 FOR "DEBIT ORDER REJECTION FEE" AFTER I EMAILED MY BANK STATEMENT AND CONFIRMATION LETTER FROM MY BANK TO TELKOM. NEVER RECEIVING ANY FEEDBACK, OR RESPONSE FROM ANYONE. </p> <p> </p> <p>EVERY TIME I PHONE TELKOM - I HEAR THE SAME BULL ***** STORY, THAT MY CASE WILL BE ESCALATED TO SOMEONE, WHO WILL BE PHONING ME BACK WITHIN 48 HOURS. I AM STILL WAITING FOR THAT PHONE CALL. 11 MONTHS LATER, I AM STILL WAITING FOR MY R200.00 WHICH HAS NOW INCREASED TO R472.00!!!! HOW LONG SHOULD I STILL WAIT, OR DOES TELKOM THINK I AM JUST GOING TO LET THEM HAVE MY MONEY FOR FREE, AND AFTER ALL THE **** SERVICE I HAVE RECEIVED FROM THEM??? MY ACCOUNT HAS NOT ONCE, BEEN CORRECT. THERE IS ALWAYS SOME F... UP WITH EVERY SINGLE STATEMENT I RECEIVE FROM TELKOM. EVERY SINGLE ONE OF MY STATEMENTS I RECEIVE FROM TELKOM IS INCORRECT. HOW THE HELL IS THAT EVEN POSSIBLE???? HOW CAN YOU PAY YOUR ACCOUNT EVERY SINGLE MONTH, AND EVERY SINGLE STATEMENT YOU GET TELLS YOU THAT YOU ARE IN ARREARS WITH YOUR ACCOUNT??? HOW CAN YOU LINE BE SUSPENDED FRO THREE WEEKS, AFTER TELKOM HAD DEBITED YOUR ACCOUNT, AND YOU CANT PHONE THEM, TO SORT IT OUT, BECAUSE YOUR LINE IS BLOCKED???? HOW THE F... IS THAT THE WAY A HUGE COMPANY LIKE TELKOM CONDUCTS THEMSELVES. I PAID FOR MY PHONE, AND COULD NOT USE IT FOR 3 ****ING WEEKS, BECAUSE TELKOM ****ED UP MY ACCOUNT.</p> <p> </p> <p>I KNOW THAT TELKOM IS ****ING AROUND WITH MY DATA ASWELL. HOW IS IT POSSIBLE THAT WHEN I GOT MY TELKOM CONTRACT CELLPHONE, I WAS UNABLE TO USE ALL MY DATA>>></p> <p>BUT ALL OF A SUDDEN AFTER I WAS FORCED TO PHONE TELKOM CUSTOMER CARE, AND COMPLAIN ABOUT MY ACCOUNT, I RECEIVE LESS DATA THAN I RECEIVED THE FIRST 2 MONTHS, AND I HARDLY USE MY PHONE, AND MY DATA LASTS ONLY FOR THE FIRST WEEK OF THE MONTH. CURRENTLY, I HAVE MY CONTRACT PHONE THAT GETS DATA, A 5 GIG WIFI ROUTER, AND TWO EXTRA SIMS WITH 5 GIGS DATA, AND STILL I AM UNABLE TO ENJOY FACEBOOK, BECAUSE MY DATA IS DISAPPEARING FASTER THAN ANYONE ELSE ON THE SAME CONTRACT AS ME. </p> <p> </p> <p>MY QUESTION IS... IF I DONT PAY MY ACCOUNT TELKOM PUTS MY PHONE OFF, SO WHAT I AM LAWFULLY ALLOWED TO DO BECAUSE I HAVE BEEN FORCED TO WAIT FOR MY MONEY FOR MONTHS AND MONTHS, AND NO ONE ABSOLUTELY NO ONE IS PREPARED TO TAKE RESPONSIBILITY AND SORT THIS **** OUT. </p> <p> </p> <p>I AM GOING TO START WRITING THIS STORY ON EVERY SOCIAL MEDIA NETWORK I COULD POSSILBLY FIND, EVERYWHERE.... EVEN ABROAD IF I CAN. AND I WILL DO THIS UNTIL MY ACCOUNT AND MY DATA IS SORTED OUT. AND I WILL DO IT EVERY SINGLE DAY, UNTIL SOMEONE FIXES THIS BULL ****. </p>