11 mnths to sort out query then h/over thereafter

I have been trying to sort out a query for 11 months since May 2015. Initially it was Peggy Reddy handling the cancellation. She says I only wanted to cancel internet because the email stated so. I advised that my subject line stated (Cancellation of service *** - Please Acknowledge Receipt) and in the email i said (Please cancel internet service for tel number *** with immediate effect. Please can I have an itemised billing ASAP so that I can settle the account. Thank you. Have a great day). <br> <br> She didnt want to hear anything and insisted that I was wrong. When it was finally sorted out in Jan 2016 by a rude representative I was handed over for collection. I was charged extra because a rude Telkom representative advised there is a 30 day notice period which is on their website. I do not go to their website. She says its there and I will be charged for it anyway. Pinky Dlamini was supposed to get a manager to call me but it never happened. Telkom's customer service is really poor.