11 days without a working system and counting . .

I reported that my ADSL line was not working on Sunday 10 January 2016. Fault no 311CRK100116. To date I have had no contact from Telkom with regard to this problem. I phoned the customer service line on 19.01.16 to enquire when someone would be sent out to fix the problem and was told that my problem has been escalated. Still nothing<br> <br> I pay R751 a month (which equates to about R25 / day) for a service that I don't have. <br> <br> Further to this, I am getting sms's requesting me to rate the service. The rating given is obviously even though the operator on the customer line was polite and efficient and said all the right things. Ultimately, it does not matter how polite a person is if the fault is not attended to.<br> <br> Would I recommend Telkom to family and friends? Definitely not