11 days to unsuspend a paid contract , no upgrade

ive paid my account on thursday 9th of July 2015 and went to a Telkom mobile store to do an ugrade where I was informed it still shows suspended on the system so I cannot do the upgrade . I must wait 24 to 48 hours to correct it . I then returned on Saturday the 11th and was told the same . on the 15th I phoned 180 and was told that it takes 72 working hours now . I asked to speak to a manager but the manager was conveniently in a meeting , but I was promised that the manager would call me back . (still waiting for him/her) then on the 16th I phoned stella zondi at 180 and also asked to speak to supervisor where I was waiting 50 minutes but to no avail m she then told me I could go to the nearest Telkom mobile store and they will do the upgrade . I asked if she was sure but only to be told it will take another 72 hours to lift the suspension of the account . I phoned the Telkom mobile store today and was told its still in a suspended state . its riducilous as the phone was not suspended physically . it only shows suspended on the system