MB
Michele B
1 reviews | Active since Oct 2015
25 Oct 2015, 08:22
11 days no internet!!!!
Telkom you really disappoint. 11 days without Internet! We have called repeatedly, begged and pleaded to no avail! Lodged loads of faults and nothing. My business has suffered tremendously and you don't care. Do I need to get lawyers involved because I feel I have reached that point?? How is it that this is even remotely acceptable. You keep saying you will get hold of us but never do. So so so disappointed in you Telkom!!!!
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Telkom's replyOfficial
25 Oct 2015, 10:47Hello Micheleb2,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM160712.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM160712.
Regards
Frank
Social Media Team
***
081 180
Telkom's reply25 Oct 2015, 10:47
Official
Hello Micheleb2,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM160712.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM160712.
Regards
Frank
Social Media Team
***
081 180