11 days later..adsl still broken

My ISP reported a line fault with you on the 13th and I'm still suffering with line dropping every few minutes.<br> This problem occurred last year as well and it was found that a telkom technician swapped my working line with another line for a damaged one at the exchange.<br> Last year up to October my line used to sync at 9mbps. I really need that quality of line back.<br> Even though this is a \residential\" line, my website development company runs from this house<br> I can not stress the urgency of this matter enough as we are losing development time and income."