11 Days and Still no Telkom Line

My line has been down since the 31st July. I cannot seem to get Telkom to send a technician to resolve the issue despite being being told twice that the technician has been dispatched. I am now told that the technician wont get to me before the 14th August. I guess this means he hasn't been dispatched? <br> <br> I try and get someone to call me back regarding a new DSL line, the most I can get is an email telling me to complete a form. I have specifically said I already have a line I am trying to add to the services. All you have to do is call me and that's a sale, it couldn't be easier! Please call me!!!! <br> <br> I have always found the technicians to be extremely helpful and polite, its very disappointing for them that they are let down by the incompetence in the sales/support/call centre departments.