11 days and counting

On the 12th Jan i reported my phone line out of action and ADSL just working and , was given fault number 1637CRK120116 . On Friday 15th a somewhat disinterested person from Telkom phoned to ask if my ASL was now fixed ?!?!?! I repeated the problem to this person. On Monday 18th i went into the Telkom office at Greenstone and asked them to escalate it . (Got OUTSTANDING service from the customer relations lady on duty that day) . On 12th a Technician appeared at my residence to fix the problem. He determined that the fault lay somewhere off my property and went off to fix it. The line worked VERY badly for an hour or so. When you sent me an SMS asking if the line worked, i rep**** NO. To date i still have no landline and very slow ADSL. I have once again reported it, and have just received reference number 230CRK230116. Sorry to have to communicate like this, but i find no Email address on your website, cant afford to phone your help desk from my cellphone and certainly don't have the time to keep driving up to my nearest Telkom office and stand in a long queue each time. <br>