10mbs DSL Lockdown Special: A two month nightmare of frustration and still ongoing.

Needing a consistent 10mbs line for remote work, and having a now discontinued landline on my rural location, I contacted Telkom in response to their 10mbs DSL Lockdown Special.

I began this process on the 9th of December, hoping to get it sorted before the holidays.

By the 16th I received a communication stating that a R700 deposit was needed to continue processing my order. I paid the deposit within 24 hours. There was no further correspondence, for the next two weeks I waited, after which I reached out to Telkom, as it occurred, it seems that no progress had been made on my order at all. I had begun to call every three days, pressing my order, finally, after two more weeks of struggling with disorganization and general incompetence, I was informed that my order had been dropped due to technical problems with installing DSL on site.

I had not been notified. I told the operator that I would not be pursuing an alternative, that I was deeply disappointed with the service, and that I would like my deposit refunded.

Now, almost three weeks later, my deposit has still not been refunded. I now have to prove to the accounts department that I made the payment before processing on my refund can even begin.

I have no more words.