AP
Andre P

1 reviews | Active since Mar 2018

30 Aug 2018, 14:00

10Mbs ADSL Package extra's ? ? ? ?

I've app**** for a new 24 months contract via the website - 10Mbs ADSL line. The upgrade/installation was only done after two months ! According to the information on the website, a free Range Extender, WiFi Modem and Android TV Media Box comes with this package (24 months contract), which I have. Nothing received! I'm unable to get any assistance via the customer service Telkom number. Bad bad bad.

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Replies (1)
Telkom
Telkom's reply31 Aug 2018, 10:55
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,