10mbps uncapped LTE package

Hi Telkom. You guys have a FUP (Fair User Policy) on LTE data packages but it seems like this document is only good in black and white but implementation... dololo. I have a 10mbps uncapped LTE. I called your 10210 today and I was told I used up to 210GB from the 1st to today. Then they claimed that is the reason why my speed is reduced to below 2mbps. Your FUP stipulates that once you have used 350GB for the current month you'll throttle my line to 4mbps then an additional of 150GB you'll throttle my speed further to 2mbps. My questions are as follows: #1 Why is it that so far I've only used 210GB but already I'm throttled to 2mbps? #2 Why is it that you guys don't abide by your FUP but you're expecting me to pay full amount even though you deny me the service that I pay for? #3 Are you as Telkom not in breach of our contract by not sticking to our agreement?

I've already sent an email to *** but still no response or acknowledgment as yet. 10210 couldn't log this fault on my behalf, they claim they can't log it because their system doesn't allow them to do so.

Please respond to my questions and also provide a solution.

Thanks