10mbps line down to less than 1mbps for a month

My attentuation and SNR is well below the threshold.<br> <br> I've requested decreasing the sync rate and that has not made a difference.<br> <br> My speedtest so a local site is 2500+ms and I'm experiencing packet loss on the exchange. <br> <br> I've contacted my ISP who confirmed that the exchange is congested and over subscribed.<br> <br> I'm giving this one last fight then I'm making a decision to leave Telkom completely. Once I do that, you'll most likely not get me back as a client.<br> <br> Either fix it or move me to a different exchange. I don't care about refunding me for the month where I have not had 10mbps (Yes, I know about your 'best effort' policy). But I've had 9mbps before and right now I'm getting less than 1mbps so don't try to use that as a justification.<br> <br> I'm an electrical engineer with an IT background so feel free to use technical lingo and do not distort the facts.<br> <br> Mail me if you need further information.