10Mbps Forced Migration

I have contacted Telkom multiple times (since March) to resolve an issue and nobody wants to take ownership of it. 2 of my phone calls (14th June and 20th June) ended up in “Manager Escalation calls” being logged and no manager calls me back. I honestly don’t know what to do anymore because there is no accountability in Telkom for people that don’t do their jobs!

In summary, I was part of Telkom’s forced migration from 4Mbps to 10Mbps. For R649/month, we are supposed to receive the same benefits as before including voice services, the only difference is the increased line speed. BUT, every month my bill is R807 i.e. the full amount and not the discounted rate. Please see the website link below as to what was promised and what is certainly not being delivered.

https://tlkm.link/10MbpsForcedMigration

Telkom over promise and unfortunately always under deliver.