10mbps ADSL ****

<p>I had approached telkom on the 30th January 2017 for the promotional offer on the 10mbps fibre/ADSL. The consultant confirmed that fibre is not covered in my area and offered the ADSL. I continously confirmed that there isn't any additional charge and it's just the R799.00 that I will be paying monthly. I was then asked if I want this offer on a month to month or contract as there are costs involved with the month to month option. I confirmed the promotion on a contract basis. The technician was sent out for the installation and confirmed further that there isn't a cost to the installation however I have now received a telkom bill that stipulates an exceedingly high amount for installation and payment is expected immediately. This is ridiculous!!! An installation cost to just plug a few wires!!! I contacted the customer care and was told blatantly that there is a cost and it has to be paid or the line will be suspended.</p>