10mb upgrade with free DSTV Explorer

Order number- ***A <br> <br> Have been a loyal Telkom customer for many years and to tell you the truth I never experienced any bad service up until now. So I took up Telkom's offer that if I upgrade my current adsl line to 10mb I will receive a free dstv explorer and wifi connector. The agent advised me that it will be delivered in 7-10 working days. Well it has been a month now and still no delivery of my dstv explorer. Tried calling the call center many times for assistance but still getting nowhere. I spoke to Sifiso who advised that he will escalate the matter. well its safe to say that nothing has been done and there seems there is no person that can assist, yet I am debited the full premium. I am extremely frustrated and I feel cheated... Terence