10mb line but only getting 0.89mbps

two days ago i started losing internet connection and for half a day i had no internet...logged a fault and the consultant told me there's nothing he can do and will send out a technician which im still waiting for him to come to my house...now i got connection but my internet is very slow...i tried resetting the router and plugged out all cables and back in and nothing...still same speed...im on a 10mb line but get 0.89mbps (100kbps) ...called telkom again today and the consultant told me the technician dont come to my house anymore which i dont really get it...fault no ********** 33 ...please if anyone can help me i would really appreciate it dont usually have problems with telkom but i need my internet back in shape i work from home and i did not work for 3 days now