10MB line at 4 MB for 5 mths?? F&^%K you Telkom!!!

Congratulations TELDOM, you have repeated the continuous cycle of taking my line down to 5MB AGAIN!!4.75MB throughput- nowhere near 10!!! And then you have the audacity to send me an SMS saying my service has been restored??? Restored how??? Can you fix this or not, because I have lived with this *** for 5 months and I want a refund and an answer. Don't you F#$%^NG DARE come with \we apologize for the inconvenience caused. Your query is attended to & feedback will follow\" or \"our technical team are attending to the matter\" BECAUSE THEY ARE NOT AND I HAVE HEARD THIS **** FOR THE LAST 5 MONTHS!!!!!! - THEY ARE JUST CLOSING MY CALLS AND IGNORING THE ISSUE!!"