10MB ADSL line never ever worked, but they willing to take my 10MB money!

<p>Since my 10MB line has been installed, I never ever got proper speeds, just a very unreliable line needing port recreates all the time. I only get 0.5MB upload speeds. How is that possible? Each time I log it, I get a "someone will come to your home",...except no one ever comes, just a SMS to say the problem has been resolved, and it never is! They were supposed to provide some wireless solution as a last mile solution, except no response, ticket closed. BUT they are happy to keep taking my money for a service I never ever received, surely that is not fair. As usual ticket number 144CWK241016, escalation number, who cares because I have so much of them I can start issueing escalation numbers. It is unfair to sell a product you cannot deliver on, that is theft, and trying to resolve it is even worse. I am tired of fighting with call centre people that cannot do a thing or even understand the problem. At this rate, I want my WASTED money back.</p>