10H Holding and no result

I received my router, sim and antenna. No problem (1 week after Telkom charging me for the service)<br> Fine. No Issue<br> But to get the sim card activated. No one knew what they were doing. I would sit on the phone holding in excess of 2hours per call only to be answered by a call centre agent who has no clue what they doing and forwarding the matter from one dept to another. Eventually I had to call an inside connection to get the job done. <br> So, its now a week later and eventually my sim is on an I have connectivity... @ 20Mb Down, 0.1Mb Up, a far cry from what was promised by Telkom. So queue the next challenge, getting hold of someone who can organise the installation of the antenna which I was told will fix the speed issue... <br> I receive a call from Telkom today saying that they will forward the matter to the team leader (who I cant speak to) who will pass it on to the installations team (who I cant speak to) who will call me the day before installation (which they cant indicate).<br> <br> All I would like is for Telkom to tell me. your installer will be there on this day at this time. Here is their contact detail should you have any queries. is that so difficult??