10Gig/month data contract USELESS !!!!!

******* termination of services as contracted (disconnection of mobile data account). Refusal to re-connect service after proof of payment verified. Pathetic service during dispute period (**** to by call centre staff and management) Contravention of consumer law, specifically not capable of issuing of call/complaint reference number. Inability / Refusal to apply requested changes to the existing contract.<br> 13-10-2015, I provided Telkom mobile new banking details. They accepted these particulars, confirmed that they would debit the correct amount from my savings account end of October. No debit occurred in October, or November, with sufficient funds in my account. Many more expensive mobile calls to Telkom in November following EFT payment I made was met with promises of re-connection, even from call-centre 'management'. Still, my services were not restored. I lodged this complaint with SA Consumer Complaints and ICASA with no feedback apart from promises of escalation to the correct person/s. Living on a farm, I am very reliant on the mobile data for security at my business., banking etc. This incompetence is crippling my business and wasting lots of MY money with the alternatives.