1 reviews | Active since Dec 2015
10Gig/month data contract USELESS !!!!!
Telkom only smokescreen that they are sincere about resolving disputes. Their actions are to say they are dealing with the matter, have escalated the dispute to the highest authority, with NO feedback as well as NO resolve.<br> More than 5 months down the line of this dispute, now re-lodged. My mobile data and services were eventually re-connected only for a few days. During this time, I received a huge invoice for months of mobile data and services NOT received via e-mail, followed by disconnection once again !!!! NO refund nor credit were passed for the service and product NOT supp****!!! ONLY Telkom can do this seemingly. Only Telkom can destroy a perfectly good contract that had not one issue from March 2012 to Oct 2015. The current Telkom staff cannot walk & chew gum simultaneously!!<br> Once again, perfect example of the pathetic service and ******* actions from Telkom. These actions are ******* and without fully agreed terms, I will not let up of this matter!!!<br> I have reversed the debit and await contact and proper re-in statement of ALL the requested services and products, with the recourse and compensation, as stipulated.
We apologise for any inconvenience caused.
Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
***
Regards
Hazel
Telkom Social Media Team
We apologise for any inconvenience caused.
Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
***
Regards
Hazel
Telkom Social Media Team
To Telkom (anyone there able to actually perform a proper day's work)
The dispute (ICASA ***/15, Telkom ref: ********** 9) on account: ********** 48 dating back to 13-10-2015, which Telkom submitted acknowledgement of breach of contract and a financial compensation of R2191-52 has not been paid to me, or credited to the account.
I have been in contact with numerous Telkom/8ta representatives at the stores and on call centres. NONE have proved interested in doing their job to credit the account and re-open the account inb order for me to get the service on the contract stipulated.
I have been told the account is "mixed" as well as various other scenarios. I don't care what status the account is currently, my right to get the promised service and structure as signed with the contract in 2011 is ALL that matters.
The amount of R2191-52 must be credited to account: ********** 48 and ALL services relating to the 10Gig/ month data contract re-instated.
If this is refused, kindly provide current acurate legal department contact particulars in order for me to correspond with the correct authorities.
This is a SHAMEFUL example of the manner in which Telkom/8ta conduct their business.
I have had absolutely NO joy, or recourse channel to get ANY service as per the signed contract as well as an even worse bunch of false promises in terms of solutions.
GIVE ME MY SERVICE AND MONEY - NOW,!!!! - or your legal department contacts.
Regards,
Marcell A.E. Swartz
**********
**********
To Telkom (anyone there able to actually perform a proper day's work)
The dispute (ICASA ***/15, Telkom ref: ********** 9) on account: ********** 48 dating back to 13-10-2015, which Telkom submitted acknowledgement of breach of contract and a financial compensation of R2191-52 has not been paid to me, or credited to the account.
I have been in contact with numerous Telkom/8ta representatives at the stores and on call centres. NONE have proved interested in doing their job to credit the account and re-open the account inb order for me to get the service on the contract stipulated.
I have been told the account is "mixed" as well as various other scenarios. I don't care what status the account is currently, my right to get the promised service and structure as signed with the contract in 2011 is ALL that matters.
The amount of R2191-52 must be credited to account: ********** 48 and ALL services relating to the 10Gig/ month data contract re-instated.
If this is refused, kindly provide current acurate legal department contact particulars in order for me to correspond with the correct authorities.
This is a SHAMEFUL example of the manner in which Telkom/8ta conduct their business.
I have had absolutely NO joy, or recourse channel to get ANY service as per the signed contract as well as an even worse bunch of false promises in terms of solutions.
GIVE ME MY SERVICE AND MONEY - NOW,!!!! - or your legal department contacts.
Regards,
Marcell A.E. Swartz
**********
**********