10Gig bundle not connecting

I bought a 10gig data bundle on Saturday the 5th of March 2022 and was able to use only 1 gig and it stopped connecting. I have been calling the Telkom call Centre and spoke to numerous people who tried to assist to have an internet connection however all of that did not help.

I called yesterday and demanded to speak to a team leader and the first consultant put me on hold for an hour until I terminated the call. I called again and still demanded to speak to a team leader. The consultant advised that she cannot just transfer a call to the team leader. She must first email him and get authorization to then eventually the call was transferred.

His name is Luyanda Mqadi. I asked him to credit my R100 back but he advised that it is not possible. He promised to log a call for my connectivity to be checked. Its been almost 72 hours without connecting to the internet and when I try to call their line, some lady answers and keeps quiet. Zimkhitha kwanqane or something. Can I please get my R100 back as this bundle was advertised under misrepresentation