10GB campaign data

I received a text in June which stated that I would be receiving 10GB data for the remainder of my contract as the wifi hotspot has been disconnected.

This has really been a nightmare as I have to call in every month for a case to be logged and when getting through to customer service they are totally clueless and don't know what to do at all.The case number that was logged before was ***5 as well as ***.I have been calling in non stop as yet again I didn't receive my data that I was promised for this month(November) and when speaking to a customer service representative they are requesting that I send through proof via email, yet when sending the screenshot the email address provided doesn't work at all this has really been a nightmare and I really hope that more customers learn from this as everything seems fine yet promises are broken everytime.I really hope this complaint gets resolved asap and that I receive the data that has been promised to me.