GW
Gary W
1 reviews | Active since Mar 2009
24 Nov 2015, 15:46
10G softcap billing
It has been a few months now, and my query hasn't been resolved.whats going on!???<br> <br> I had a topup of 10G but change to uncap two or three months ago, and have been trying to cancel this topup of 10G for the past 2 to 3 months but cat get through to your tech support.<br> <br> Can someone please cancel this topup, and credit my account for the unused 10G topup which I haven't been using because I have uncap.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
24 Nov 2015, 16:38Hello Greg66,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM131817 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM131817 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply24 Nov 2015, 16:38
Official
Hello Greg66,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM131817 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM131817 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,