10213 yet again

<p>So today is 16 March day 7 of trying to someone from 10213 to contact me and resolve my matter. Long story short a device that I app**** for on 1 March has still not been delivered. The debit order has gone off but no device. I logged my first complaint here on 11 March and Busi promised someone will get back to me. Two days later I posted another complaint Busi again promised yesterday someone will get back to me. Guess what two working days later and nobody has.</p> <p> </p> <p>Since then I have spoken to two managers from their support team both promised someone will get back to me nobody did. Today the same story. First the agent tells me that 10213 closes at 4, then I demand to speak to manager then she says they close at 5. With her on the line I called 10213 and the IVR answers and places you in the call this was just before 6. I have left messages with 4 people on online chat asking sales to get back to me and nobody phones.</p> <p> </p> <p>So Busi when is someone going to phone me ?</p> <p> </p> <p>Here is the previous post with reply from Busi:</p> <p> </p> <p>I have complained about this previously on 11 March. Nobody has contacted me yet, I can't get hold of anybody to help me out and all the people on 10213. Can someone please contact me. Telkom rep**** with:</p> <p> </p> <p>Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.</p> <p>Your reference number is AI ********** .</p> <p>We apologize for any inconvenience caused.</p> <p><br />Regards,</p> <p>Busi</p> <p>Telkom Social Media Team </p> <p><br /> Mar 15, 2017<br />1 day ago<br />Official business reply:<br />Good day Leon, </p> <p>We will follow up with our Sales Team, feedback will follow. </p> <p>Apologies for the delay. </p> <p>Regards,</p> <p>Busi</p> <p>Telkom Social Media Team </p>