10213 not answering

I have been trying to relocate a landline for the past week. I dialed 10213 on numerous occasions but nobody answers. I held on for up to 25 minutes with no answer. being the technology age, I went to the Telkom site and the response from the agent, Khayalethu Mesh, is that there is nothing that can be done and I must simply hold until somebody does answer. I requested a callback, was called back only to find that there is nobody on the other side. I asked Khayalethu about this and was told that the call back service no longer works and needs to be removed. I cannot describe how pathetic you people are.