10213 never answer, no action on order

I placed an order for SmartBroadband LTE Uncapped on Monday 7 march due to extended downtime on my home Phone line (3 weeks down still waiting for feedback)<br> Response was recieved with ticket number saying application was successful<br> Since then I have had 2 calls from 012688???? numbers where I cannot hear anything on the other end after answering, followed by 2 emails stating: \Thank you for your online application. We are trying to get hold of you to complete your online application. \", still waiting for this to happen<br> When I call 10213 to try follow up I just sit on hold endlessly (up to 30min at a time) with no-one answering<br> Does Telkom not want my business?<br> PLEASE can someone get hold of me to complete the order or give me some way to take it further, not even a physical store can help!"