10213 call centre is of no help

When i app**** for my fibre line online with telkom the process from start to end took a week which was great. Two weeks ago I app**** with TELKOM their Call center on 10213 for a landline under order number 704157. Nothing ever happened with my application. I called over the last week daily and was advised that they need to capture my order. Managers never called me back as I requested. After two weeks I cancelled the order. Telkom close down your telephonic application division since they don't work. Its a waist of money to pay staff there that doesn't do their jobs. I will apply today online and if I still don't get any help I will I will more to another Network.