10210 unknowledgable agent

Yesterday I called in to 10210 (billing dept) after my services were suspended.I asked for payment information,the lady I spoke to said I can pay via EFT or their portal.After 5 hours I called back checking why my services were not reconnected,I only learnt that if I used portal payment was going to reflect immediately,meaning the 1st lady I spoke to FAILED to explain this to me.I was told it will take 78 hours for my payment to reflect.I said I cannot wait that long,I want email address to send proof of payment,I was told there's nothing which can be done because their system is automated and will switch back my service once it reflects.Today I called in asking for complaint email address because it is not my fault that I was not given full information and I desperately need my services reconnected for my child who is doing home schooling.The lady who assisted me gave me her email address to send proof of payment.

Later today I called back,the agent I spoke to told me there's nothing that can be done,they don't even have option to give clients to send proof of payment.I must just wait.I asked him what if it takes 2 weeks,He said IF it takes 2 weeks then I cam complain,now am not happy.Why am I punished for misinformation I was served with,even if the system is automated there is always human intervention.I want my services reconnected with Immediate effect because it is day 2 my child not attending classes