10210 say service suspended but accounts said not

.,.. Telkom are not providing a service when things go wrong. I phoned 10210 for help with email outgoing mails from cell whilst using WiFi - cannot access server . no one helps 10210 says land-line service suspended and cuts you off with no chance of \talking to someone and they cannot phone you when you are just not getting anywhere ".....but accounts department say this is not so but got same answer when they phoned 10210 themselves from a land line. Chat on Telkom cuts out when not active for longer than about 10 seconds ....spent 1 and 1/2 hours on chat to get no further - very frustrating - treat the customers you have right before you try to get more business - Telkom you have humans as clients - not robots .... I am a very unhappy client right now . I have still not heard from Telkom and I escalated my complaint . Still no further with my reason for calling . I can surf the net and make phone calls.... so my service is not suspended and I am a good payer . .so why cannot I talk to someone and not get cut off <br> """