10210 not answered for 3 weeks

Have phoned 10210 every day for the past 3 weeks to get help with setting up my [URL Removed] email on my new computer - have held on for over an hour on several occasions. The line eventually either goes dead or an engaged signal is heard. The automated voice message every day - irrespective of time - is that the centre is experiencing a high volume of calls and there will be a delay in your call being answered. Have tried to get help online on the Telkom site but get the message that as my cellphone number was not listed during registration?? I must dial 10210 ... Even I did not need to access emails sent to me during the last few weeks I would simply stop using a [Email Removed] email and use my google one. This is beyond frustrating!!!