10210 - Annoying Customer service agents - DSL service down for 10 days and counting

<p>I have been dialling 10210 for the past 10 days hoping to get an escalation number for my reported fault. On my 1st call it was determined that my DSL line issue was at the Telkom exchange and was assured that my problem would be resolved timeously. On my follow up since then I was met by many service agents who it seems were just trying to brush me off as I was put on hold for up to half an hour at times and sometimes they would just cut me off.</p> <p>On Friday 23 Sept I was told by Luwando to call on Saturday 24th to get feedback on exactly what was the problem as their technical department would investigate and assign a technician. Called the service agents on Saturday and again hit a brick walI.</p> <p>I was also told that they would give me an escalation number but not one of the agents would give me one.</p> <p> </p> <p>Today, 25the Sept I called 10210 and finally spoke to Amanda Klaasen who investigated the history and was able to immediately give me an escalation number (898305). Why didn't the other service agents give me the number? Why was I repeatedly being cut off? Why was I being put on hold up to half hour at a time at a point where I had to hang up?</p> <p> </p> <p>Telkom -Please resolve my problem.</p> <p>Very Very unhappy customer and frustrated :-(</p> <p>I also have up to 9 Telkom mobile numbers with you, </p> <p> </p> <p>Allen</p> <p> </p>