10210 A useless call centre

A fault was logged on the 3 1st July. A follow up on the 8th August, then again on the 12th August, again on the 13th and still no resolution. I explained to Telkom that my father - in - law is 81 years old and extremely ill and needs to have access to a landline if he gets sick. Needless to say, he took ill and had to go to a neighbour to use the phone! The agents on 10210 are so robotic and so unhelpful, even speaking to a manager was of no use. I called in now and the agent said she couldn't give me the technician ' s details or his manager's details nor did she know her manager's surname and then she just dumped me back in the queue. That is how much Telkom employees value their customers. Sadly we are at Telkom ' s mercy.....pick a number and wait...and hope you don't die waiting!!!!