MC
Muhammad C

1 reviews | Active since Feb 2016

29 Dec 2017, 16:27

100GB Once-off All Network Data Promo NOT GIVEN

I app**** for Huawei E5573 on SmartInternet 500MB and received my goods, activated / RICAed my sim for this deal.

However, on Telkoms website it is stated that one will get:

"We are spoiling our Online Customers in a "GIG" way. Buy any of the below Online Only Deals and get a 100GB Once-off All Network Data bundle added to your account. Now that is a data Promo worth getting excited about. The Once-off bundle will be valid for 12 Months after activation. The value of this Promo is an aMaZiNg R3 199,00. And you, our valued Online Only customer, will be getting this for FREE. ( https://secure.telkom.co.za/today/campaign/online-only-deals/ )

Extra 5GB Telkom Data Extra 10GB Telkom Mobile Night Surfer 500MB Anytime data 500MB Free Night Surfer data (12am – 7am) No SIM & Connection fee National Coverage giving access to both Telkom mobile 3G network and MTN 3G roaming network Free Unlimited WiFi Bundles (10GB FUP) Free SIM & Connection"

When one clicks APPLY NOW, it shows: "Free calls and messages on IM apps like WhatsApp Unlimited free calls to Telkom mobile and landline numbers (3,000-minute Fair Usage Policy) 50 free SMSs per day Free WiFi access in Telkom hotspots Free SIM and billing 100GB once-off all network data Promo" ( https://secure.telkom.co.za/today/lead/personal/Nov-big-deal-extension/order/planaddons/ )

I never received on my deal: 1) 100GB once-off all network data Promo 2) 50 free SMSs per day 3) Unlimited free calls to Telkom mobile and landline numbers (3,000-minute Fair Usage Policy) 4) Free calls and messages on IM apps like WhatsApp

When I enquired from Telkom via twitter, they say for items 3 & 4: hi,apologies for the delayed response. Please note that the deal provided does not offer the benefits , it the Freeme bundles that offered them ^WC

For item 2: please note that you will get 50 free SMSs a day when sending 5 SMSs from your airtime. ^ZM

The website give me a complete different story. This is false advertising. I demand these benefits form Telkom as advertised on their website. In fact, the 100GB is what made me take out the deal in the first place.

I am with Telkom for years and deserve better service. Thank you

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