1 reviews | Active since Jul 2011
100GB LTE contract
Hello<br> <br> I was contacted by a marketing agent with regards to my internet coverage which was ADSL. A Telkom representative visited my house with a LTE router and demostrate the much faster internet connection with speeds average of 16MG. ADSL could only give me 4MG in my area of which you might experience is actually between 2 - 3 MG. I then went ahead with a force contract since I cannot get this service with prepaid. First the router was the wrong rooter delivered and took quite a few phone calls including trying to get hold of the representative visiting my house for assistance. Problem currently is that I was bill from 29 February of which the new rooter was only delivered to me on 14 March without the new simcard been RICA so no service. I am still trying to get Telkom to fix my billing and have numerous case numbers but no reply or service from them. To TOP it all.. The LTE gives me very limited LTE connection and are mostly on 3G with no fast connections like demostrated by agent. I feel cheated on especialy paying now more than my ADSL and would at this stage like to cancel this contract totally.
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Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
