100% Bad Service

My contract was due for an upgrade,I decided not to renew. But have my number switched to prepaid. Filled the forms at one of their branches, but to my suprise my number has been cancelled along with my data. Called their call centre, Useless, and arrogant. They just told me they cant assist me on a number that inactive. But wait Telkom I dont want the number to be inactive,I am running a business kn this number. They can take the data but please reactivate my number. Useless call centre, replies unfortunately I cant assist you,I dont hv access to reactivate your number. And I cant assist you without the original form that was submitted at the branch.

Now,I have to drive back to the branch for ask for a form that was submitted to telkom, Shouldnt they have the form in their system/database ? POOR SERVICE,POOR SYSTEM.