10 years of service means nothing

I've never been so upset with a company after being a customer for 10+years.

I called in today to ask why I have been debited 202 considering the bill has been paid already in full.

I have never been so cheesed. Since being a customer I have never asked for relief or credits from Telkom.

During my phone the customer service representative said her manager can make a concession then drops the call and send me to a survey.

Loosing a customer that brings in on aggregate 12000 per year over a 202 fee. I'll be cancelling my service and go to a different provider