10 Year customer disgusted by service!!

We were constantly harassed by a Telkom call agent to upgrade our 2Mb uncapped line to a 4MB uncapped line, eventually after numerous conversations we finally agreed to go ahead with the upgrade only then to be told the upgrade can only be done once the Router is delivered to our house. Trying to explain to the consultant that we work in Coega and cannot be home during the day was a huge task in itself, I even asked if i could go pick up the router from Telkom which they declined and said it needs to be delivered. We eventually came to an agreement that the consultant would speak to his manager and try to get the router delivered on a saturday or after hours on a weekday, this was 2months ago and we have not heard anything back from anybody. No Router. No Upgrade! YET you PHONE US 100TIMES A MONTH TO UPGRADE AND WHEN WE EVENTUALLY DO AGREE TO THE UPGARDE YOUR **** SERVICE CANT EVEN DELIVER!!! Disgusting! If this is not sorted out i will be cancelling the Telkom line and move on to a better Service Provider! We have been with telkom for over 10 years !