10 weeks later and still no line disconnected.

<p>After visiting the Telkom Ballito branch I was told that the only way to disconnect my line is via email.I was given an email adress and mailed through my line cancellation form and ID documentation.One month later still no reply to my email ...I posted a complaint on Facebook and recieved a reply to send forms to a different email address.Again no reply and my line still remains connected along with debits comming off my bank account.Another visit to the Ballito store and the lady there says she will accelerate my account.It is now 10 weeks and I have had no replies to my emails,no line disconnected and no one to contact as there is no one to disconnect me telephonically. To make things worse I get a call a few days ago from Telkom to see if I would like to upgrade to a more expensive package!</p> <p>Please help !!!</p>