10 Months of a simple query unresolved :(

<p>So now I get rewarded with ZERO data this month!!!</p> <p>PLEASE WILL YOU GET SOMEONE WITH SOME KIND OF MANAGEMENT S**** TO CALL ME AND RESOLVE THIS. IT'S BEEN 10 MONTHS NOW FOR A RIDICULOUS QUERY!!!</p> <p><br />What a lovely way to start 2017. 14 Months to go and I can't wait to cancel with Telkom Mobile.</p> <p>EVERYONE warned me not to go with Telkom Mobile but I didn't believe any company could be this bad!!</p> <p><br />TELKOM MOBILE: YOU NOW OWE ME 5 GIGS OF DATA!!<br />Here is my query yet again:</p> <p><br />Only one consultant understood what I was talking about and sent this IN OCTOBER 2016 to whoever should be helping and was obviously ignored:</p> <p><br />"Case No: ********** 7 </p> <p>The customer app**** for 2 smartplan 100 contracts and was issued with 1 smartplan 100 and 1 smartplan 50 in March 2016 </p> <p>The smartplan 50 was then successfully changed to smartplan 100 however the customer still get the free resources for smartplan 50 not smartplan 100 </p> <p>The customer received 500MB instead of 1GB, kindly note that the contract was app**** in March before the smartplan 100 package was change "</p> <p><br />I ordered the device in March 2016 along with another device, the exact same package, exact same devices (Huawei P8).</p> <p> It was a special that Telkom Mobile was running for March 2016 and it included 1Gig of Data for the R299 package</p> <p><br /> I was not allowed to order both devices at the same time as per the sales consultant. The first device arrived with no problems and on the correct package as per the March Special. The second device which I ordered straight after the first device (in March) has been a problem from the start.. I only took the deal because of this data offer. </p> <p><br />I'M BEGGING YOU TO RESOLVE THIS PLEASE!</p>