PR
Pauline R
1 reviews | Active since Aug 2015
12 Oct 2015, 20:53
10 months and no resolutions
Your TelkomZA Case: SM134025<br> Third report on Hello Peter. 67 contacts with Telkom on call centre, Face book, twitter, stores etc. Problem not solved yet - last contact email from Telkom based on previous report on Hello Peter - saying they see query is still open - has problem been solved. Informed them that it has not - no contact since then. Problem present for 10 months - been informed 3x that problem has been escalated to management!!<br> <br> <br> After rendering such a bad service for such a long time,Telkom has become inured regarding bad service reporting - they cannot be shamed anymore.
Helpful (0)
Replies (1)0
Replies (1)Telkom's replyOfficial
12 Oct 2015, 22:05Hello Pauline Roux,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM134025 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM134025 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Telkom Social Media
Telkom's reply12 Oct 2015, 22:05
Official
Hello Pauline Roux,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM134025 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM134025 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Telkom Social Media
