10 months and i still dont have my phone..

to make this long story short, my phones charging block was faulty and i sent it back to telkom, and it wasnt even 2 months that i have the tablet, they sent it away without consulting me or telling me that i have to pay if they fix it, then in the process they misplace it and give me someone elses phone, thats also broken and i fix it, and find out its not mine with returning this clients phone and also payng for it to be fixed elsehwere, Larry the technician at telkom made a verbal agreement to get my tablet back and yet its almost 10months. i even ended up calling there customer care warranty department Sherwin who knew of nothng.End of the day i pay for another clients phone to be fixed, never got reimbursed and now im still waiting for phone. why do i have to keep calling them and going there to ask whats happening...its not on...!! why do i pay for somethng i dont even have ???? now sherwin at waranty care says his returning the phone , as i requested.....after all this time...i will see if i ever get it.. <br> also i was told they will fix it and i dont have to pay because of this mishapps.... yet, now no1 said that...!!!