10 MEG LINE STILL NOT WORKING

I signed up in December 2014 for the Telkom 10meg line special which at R750 is a lot of money.Since then it has given problems with continuously disconnecting and not working.I logged a fault on 15 jan.The Telkom technician came and said he will fone us back.Nothing happened.I logged another fault on 2 feb.Last nite Telkom sends an sms to say the fault has been fixed.My internet cut of again last nite and is still cutting off.The cherry on top my fone line was also dead the whole morning!!!Telkom still has not phoned me.I have logged the matter to be escalated but no response.