10 Mb/s Line running at 999kbps

The telephone dose not have a dial tone, the internet cuts off randomly and only runs at 1044Kbps if lucky otherwise it sits at 999kbps or even 842kbps, The Fault started on 2016/03/09 i reported the problem on 2016/03/12 because it happened before when it rains heavy that the internet cuts of , but this time it stayed at low sync speeds , why i am complaining is that there is no feed back , no technician has been at the premises yet , I have to phone Telkom all the time to try and get information from them, but all they tell me is that there is a technician assigned to the problem , We pay R1200 for the internet and we can not use it at full capacity , everyone in the house is frustrated about the internet , if Telkom cant even solve basic copper issues , how will they manage to sustain an optic fiber network , it will take years to fix due to *********** staff that is not passionate about their work