10 MB ADSL LINE SPEED ONLY 0.01MB

WE ALWAYS HAD A 10MB ADSL WITH TELKOM. WE WENT TO TELKOM SHOP AND TOOK THE R799 PACKAGE WHERE YOU GET THE 10MB WITH UNCAPPED DATA. THEN SOMEONE (WHO IS DEAD OR UNKNOWN) DOWNGRADED OUR LINE TO 4MB. NOW, THE TELKOM SHOP, NOR THE TECHNICIAN CAN SEEM TO FIX IT. PATHETIC SERVICE