10 Days without ADSL and still NO response

On 25 September, a big thunderstorm hit roodepoort area. This caused my ADSL to be knocked out. After 1 hour on the phone with my ISP, it was found that my ADSL port was now faulty after the storm. It was immediately logged with Telkom and I received a reference number. The next day I phone again to get an update on my fault. So the first reply from the agent was that it was scheduled for repair 1 week later, which was 3 October. I was furious. 1 week without internet!! I then demanded it to be escalated and speak to someone higher up. The response was: \Sorry it is weekend