10 DAYS WITHOUT A LAND LINE AND NO HELP FROM TELKOM

The first fault report was placed on the 01st December : FAULT REPORT 358CRK011217 _ Telkom keeps placing information on system but to date no technician has made any contact. Today when I called, they advise a new technician is being sent , they won't allow us to contact the complaints department and we must email them - there is no sense of urgency at all - I have begged and pleaded for them to assist as my mum needs a phone as she has high blood pressure and a pensioner and there is really no care!!!! 10 days without a land line and now changing a technician and if I ask for it to escalate - they say - we can only say a new technician will be allocated - can you please sort this out TODAY!!!!