10 days' wait for number porting.

Sent a text to port my number to my new Telkom contract (2 contracts, actually), Nothing for a few days. Went in store, was told it takes 24 hours and still nothing. I've had numerous back-and-forths on twitter, and I can't blame them as they're not the technicians - but apparently numbers are ported to tune of around 38k each month in SA so I can't see how this should be held up so long...I've been an ADSL customer of theirs and couldn't praise that side enough - so this is disappointing for me personally.